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Copyright © 2011-2018 Playbet (Pty)Ltd - All Rights Reserved l Playbet is a Licensed Bookmaker with the Gauteng Gambling Board and Mpumulanga Gambling Board.
National Responsible Gambling Pro gramme Toll Free Helpline: 0800 006 008 No persons under the age of 18 are permitted to gamble
In order to eradicate any confusion in Playbet’s existing terms and conditions and also to ensure that Playbet’s terms and conditions are user friendly and easily understood by our customers Playbet has re-drafted its terms and conditions which will regulate all Playbet’s betting transactions with its customers effective from the 1st November 2015. Playbet’s customers are requested to familiarise themselves with these terms and conditions and should you not accept these will regulate betting transactions between Playbet and its customers then Playbet’s customers should not engage in future betting transactions with Playbet.”
INTERNET TERMS AND CONDITIONS OF PLAYBET (PTY) LTD (“PLAYBET”)
By conducting an internet betting account (hereinafter referred to as the “Account”) with Playbet and each time that you (hereinafter referred to as the “Customer”) transact a betting transaction with Playbet the Customer agrees to be bound by Playbet’s current terms and conditions,services and rules effective from the 1st November 2015 (and any subsequent amendments thereto) which are indicated hereinbelow i.e. if the Customer does not agree to all of Playbet’s terms and conditions,services and rules the Customer should not transact betting transactions with Playbet.
1. ELECTRONIC AGENT AND THE RELEVANCE OF THE ELECTRONIC COMMUNICATIONS TRANSACTIONS ACT OF 2002 (“THE ECT ACT”)
1.1 The Customer’s attention is drawn to the fact that internet betting transactions are made possible as a result of Playbet’s use of a computer programme and, in terms of the ECT Act, this is known as Playbet’s Electronic Agent (hereinafter referred to as the “Agent”).
1.2 The Customer acknowledges that it is possible that the Agent in concluding betting transactions with him/her may not always give effect to these terms, conditions and rules and accordingly Playbet will be entitled to cancel and/or amend betting transactions should the Agent permit betting transactions which are either prohibited and/or contravene Playbet’s terms, conditions and/or rules.
2. INTERNET BETTING ACCOUNTS GENERALLY
The Customer acknowledges that:-
2.1 all successful betting transaction amounts will only be credited to the Customer’s account and no amount will be transferrable from one Customer’s Account to another Customer’s Account; and
2.2 that the minimum amount to be withdrawn from the Account by a Customer that is an overseas Customer is the sum of R1 000.00 (One Thousand South African Rand); and
2.3 amounts to be withdrawn from the Account shall only be paid into a banking account in the name of the Customer; and
2.4 Account balances will be the sole responsibility of the Customer and should be checked at every available opportunity; and
2.5 in the event that funds are credited to his/her Account in error, it will be incumbent upon him/her to notify Playbet of the aforesaid error without delay. In the event that the Customer should utilize a credit amount erroneously credited to his Account then Playbet shall be entitled to void all successful betting transactions arising from the unlawful use of a credit amount/s; and
2.6 he/she shall be solely responsible for the secrecy of his/her betting account and should make every effort to prevent the usage of his/her personal account number by any third party. Any betting transactions entered into, where the Customer’s Account number has been unlawfully used to affect a betting transaction then the betting transaction will be of legal force and effect; and
2.7 in the event that he/she suspects that a third party may have obtained his/her password or username, then he/she may at any time request Playbet to furnish him/her with a new password and username; and
2.8 Playbet, without giving any reasons therefor, shall be entitled to terminate a Customer’s Account and in which event all future betting transactions shall be voided immediately and the credit of such Account shall thereafter be transmitted by Playbet to the Customer’s banking account.
3. RESTRICTIONS AS TO THE AGE OF THE CUSTOMER
3.1 The Customer acknowledges that he/she may not transact betting transactions with Playbet unless he/she is at least 18 years of age.
3.2 Should Playbet determine that the Customer is younger than 18 years of age or should a third party conduct an account with Playbet on behalf of a person who is under 18 years of age then Playbet shall void all betting transactions.
4. MINIMUM BETTING STAKE AND APPLICABLE CURRENCY
4.1 all betting transactions shall only be transacted in ZAR (South African Rand); and
4.2 all successful betting transactions shall only be paid in ZAR; and
4.3 the minimum stake per betting transaction shall be ZAR 5.00.
5. BETTING TAX
The Customer acknowledges that all successful horse racing betting transactions will be subject to a 6% provincial government tax deduction and all other successful sport betting transactions (including the Lotto/ Lucky numbers) will be subject to a 0% provincial government tax deduction.
6. SPECIFIC RULES GOVERNING SPORTS EVENTS
The Customer acknowledges that all betting transactions shall be subject to individual sporting events rules, which rules are available for viewing on Playbet’s website at address www.Playbet.co.za.
7. BETTING TRANSACTION WIN LIMITS
The Customer acknowledges, agrees and confirms that:-
7.1 unless agreed to in writing and signed by a director of Playbet, all individual and or multiple (all to come betting transactions relative to one betting transaction) betting transactions of whatsoever nature will be limited to a maximum payout (liability) of R5 000 000 (Five Million Rand) (tax to be thereafter deducted); and
7.2 all successful open betting transactions shall be limited to the lesser of R500 000.00 or the Net Pool of betting transactions transacted with the South African Totalisator relative to a specific sporting event and the particular bet types available; and
7.3 limits will apply to each Customer’s betting transaction per bet type and per event i.e. should a Customer have two winning Pick Six tickets amounting to more than R500 000.00 the maximum payout of R500 000.00 will apply or in the event that there are no successful dividend or should the dividend be less than the Net Pool then the maximum payout of a Customer’s betting transaction shall be R500 000.00; and
7.4 successful open bet betting transactions shall be limited as regards South African Totalisator Win, Place, Swinger, Exacta, Trifecta, Quartet, Double, Place Accumulator, Jackpot, Bipot, Pick 3 and/or Pick 6 dividends; and
7.5 the limit relative to those dividends referred to in condition 7.4 shall be THE TOTAL NET POOL AMOUNT of the local SOUTH AFRICAN TOTALISATOR pool or the sum of R500 000.00 whichever is the lesser of the two amounts. For example, if the total South African Totalisator pool on a particular Exacta pool is R2 500.00 then this will be the maximum payout that will be distributed to customers of Playbet who have selected the winning combination/s regardless of their stakes or the number of tickets. In this event, all winning combinations transacted with Playbet will be divided into the Total Pool and the resultant dividend will then apply i.e. if Playbet transacted 1 000 winning Exactas to a single or multiple customers and the South African Totalisator dividend was R3.50, Playbet would not pay R3 500.00 (R1 000 x 3,5) but would recalculate the dividend to pay the Pool Limit of R2 500.00; and
7.6 the open bet payouts will be limited by the number of dividends being paid by the South African Totalisator i.e. the South African Totalisator pool will be divided by the number of open bet dividends declared for a specific horse race event. Therefore if a horse race event is paying 4 places, the South African Totalisator place pool will be divided by 4 and that value shall be applied to each placing. For example, if the net swinger pool is R3 000.00 and there are 3 swingers to be paid, the net pool for each swinger will be R1000.00 (R3000.00/3 swingers) and this shall be the open bet limit applied. Therefore if a Customer transacts successful swinger betting transactions and should the dividend declared result in a total payout of R1 300.00 then this payout will be reduced to the limit of R1000.00; and
7.7 open Bets (Pick 6s, Jackpots, other tote exotics), no matter how many times indicated in the same betting transaction (for example should the Pick Six be transacted by the Customer 20 times) shall be limited to a maximum payout of R500 000.00 (Five Hundred Thousand Rand) i.e. even if the Pick Six dividend paid multiplied by 20 totals an amount exceeds the limit of R500 000.00; and
7.8 by virtue of the limits indicated hereinabove the Customer undertakes and agrees not to transact the same betting transaction (so as to circumvent these limits) in another separate betting transaction (either in the Customer’s account or by utilizing the account of another person or by transacting a cash betting transaction) i.e. should the Customer breach this undertaking then the Customer acknowledges that Playbet will have the right, in its sole and unfettered discretion, to cancel the original and any other similar betting transactions to which the Customer is a party to/partner of. Playbet shall be entitled to exercise its right of cancellation before any of the sporting events indicated in the betting transaction having commenced and or during or after any of the sporting events the Customer will only be entitled to a refund of the amount staked, more particularly the Customer will not be entitled to claim any amount should the whole or part of the betting transaction have been successful or partially successful; and
7.9 in the case of Soccer 66 and Rugby 55 maximum payout amounts will be limited to the sum of R30 000.00 (Thirty Thousand Rand Only); and
7.10 notwithstanding the aforegoing any betting transactions in the nature of Tote Wins or Tote Places will be subject to a limited payout of R10 000.00 on Tote Wins and R5 000.00 on Tote Places.
8. PROHIBITION AGAINST SYNDICATE BETTING
In the event that a number of betting transactions containing the same selections and/or similar selections are transacted with Playbet by more than one of its customers and Playbet has reason to believe that these betting transactions originate from or have been transacted on behalf of the same customer or a syndicate of customers, Playbet reserves the right to limit the total winnings payable in respect of all betting transactions i.e. to treat them as constituting one betting transaction and then applying the limits indicated in condition 7.
9. PLAYBET’S RIGHT TO RESTRICT A CUSTOMER’S BETTING TRANSACTIONS
The Customer acknowledges that Playbet, in its sole and unfettered discretion, shall be entitled to refuse and/or to limit any amount to be staked by a Customer on his/her Account even if there are sufficient credit amounts in the Account which permit the Customer to transact a greater amount relative to a specific betting transaction.
10. PROHIBITION AGAINST CANCELLING AND/OR AMENDING BETTING TRANSACTIONS
The Customer acknowledges that once a betting transaction has been offered and thereafter accepted by Playbet then the Customer may not cancel and or seek to amend same.
11. PLAYBET’S RIGHT TO CORRECT ERRORS INCLUDING BETTING TRANSACTIONS ARISING FROM THE FAILURE OF ITS COMPUTER SYSTEM (HARDWARE AND/OR SOFTWARE)
The Customer acknowledges that Playbet shall at any time be entitled to cancel and/or amend betting transactions in the event that the Agent and/or the computer system should permit betting transactions that are either prohibited and/or contravene Playbet’s terms, conditions and/or rules.
12. PLAYBET’S ERRORS AND/OR OMISSIONS GIVING RISE TO DAMAGES CLAIMS BY THE CUSTOMER
12.1 The Customer acknowledges that Playbet shall in no way and under no circumstances, be liable for any damages or losses, including without limitation, direct or indirect ,consequential or special incidental, even punitive damages deemed or alleged to have resulted from or arising from any information and/or data on Playbet’s website and or its content, including without limitation any persons usage or misuse of its content.
12.2 Although Playbet will endeavor to convey correct information as regards sporting events on its website (including dividends) the Customer acknowledges that Playbet shall not be liable for any errors and/or omissions arising from the dissemination of incorrect information including data.
12.3 The Customer acknowledges that any Playbet faxes, emails, website and or any communication branding will not entitle the Customer from holding Playbet liable for any form of damages and/or liability arising from the inaccuracy of any information, whether it be in numerical, text or graphical form, presented on our website or by any other forms, including but not limited to any information relating to sports or race fixtures, locations, odds, time or results ("the information".) Playbet further accepts no responsibility for any information by any person. Playbet does not accept any liability for any losses incurred or damages suffered (including economic or consequential losses) either directly or indirectly and as a consequence of information displayed incorrectly and or otherwise made available on Playbet’s website and/or any information and or communication supplied – this shall include any losses or damages sustained by the Customer and arising from any negligence on the part of / on behalf of Playbet, its employees, agents and/or consultants.
13. MULTIPLE BETS AND PROHIBITION OF MULTIPLE BETS
13.1 The Customer shall be entitled to transact with Playbet multiple betting transactions but subject to condition 13.2.
13.2 The Customer acknowledges that he/she will not be entitled to transact multiple betting transactions with Playbet where the outcome of one of the betting multiple contributes to the outcome of another i.e. should a Customer inadvertently or deliberately transacts a betting transaction which is a related contingency in a multiple bet then the amount staked shall then be divided by the number of multiple betting transactions and the odds applicable shall be those that existed (offered by Playbet) at the date and time that the betting transaction was transacted.
14. VOIDING OF BETTING TRANSACTIONS WHERE THE SPORTING EVENT HAS ALREADY COMMENCED AND/OR HAS BEEN FINALIZED
14.1 Unless an event is being covered by Playbet’s Live In-Running service, betting transactions transacted after the commencement of the relative sporting event will be voided at Playbet’s sole and unfettered discretion.
14.2 In the event that betting transactions relate to sporting events where the correct score and/or the first goal / points arise have been transacted after the GMT kick off time then Playbet in its sole and unfettered discretion shall be entitled to void the betting transaction.
15. POSTPONEMENT OF SPORTING EVENTS AND/OR OTHER MATERIAL CHANGES
15.1 For all sports events unless clearly stated, sports events which commence and thereafter are postponed alternatively do not take place and thereafter are rescheduled to take place more than 48 hours after the original start time will automatically result in betting transactions being voided and all staked amounts will be credited to the Customer’s Account.
15.2 In the event that a sporting event is voided and the sporting event is included in a multiple bet, that betting transaction on the voided sporting event shall be treated as a "non runner" and the outcome of the multiple will be decided on the result of the remaining betting transactions.
15.3 In the event that a sporting event is not completed within the full time anticipated then all betting transactions shall be voided.
15.4 In the event that a sporting event is a horse race event and the surface is changed (from that carded) or the race track is changed (from that carded) all betting transactions shall automatically be voided.
16. SPORTING EVENT RESULTS
Betting transactions transacted on sporting events will be determined with reference to the official results posted (in the case of horse racing events the giving of the “all clear”) at the end of the sporting event concerned i.e. subsequent changes to the official posted result shall not affect the result as officially posted.
17. SPORTING EVENTS WHICH ARE NOT COMPLETED WITHIN THE SPECIFIED TIME OF THE SPORTING EVENT
All betting transactions (specifically soccer and rugby games) are transacted on the basis that the result is constituted by the result at the end of full time. Accordingly extra time and “penalty shoot outs” and the results thereafter shall not be taken into account unless the betting transaction is concluded on the specific basis that it contemplates the result at the end of the sporting event concerned (including extra time and / or at the end of penalty shootouts).
18. MATCH AND/OR SPECIFIC EVENT FIXING
18.1 In the event that Playbet should suspect that a specific sporting event and/or an event within a sporting event has been manipulated (hereinafter referred to as “Match Fixing”) then it shall be entitled to delay payment of successful betting transactions which related to the Match Fixing sporting event and/or a specific betting transaction within a sporting event.
18.2 Playbet shall be entitled to delay the payment of successful betting transactions arising from the Match Fixing sporting event indicated in condition 20.1 for a period not exceeding 6 months or for such later period if the sporting event and/or the event within sporting event is the subject matter of continued investigations by the relevant sporting authority and/or gambling authority.
18.3 In the event that the relevant sporting authority and/or gambling authority determine the existence of Match Fixing then the betting transaction concerned shall be void and the stake shall be refunded.
18.4 In the event that Playbet should determine, as a result of its own investigations and/or the investigations undertake by third parties, that Match Fixing has taken place it shall be entitled, in its sole and unfettered discretion, to void the betting transaction/s concerned and arising therefrom the amount staked shall be refunded.
19. RESOLUTION OF DISPUTES AND REFERRAL OF DISPUTES TO THE GAUTENG GAMBLING BOARD (“THE BOARD”)
19.1 In the event that a Customer disputes any conduct of Playbet relating to a betting transaction then the Customer undertakes to lodge a complaint in writing with Playbet at its offices at 546 Jules Street, Malvern Johannesburg within 10 (ten) working days from the date of the betting transaction in question.
19.2 Playbet shall have a period of 10 (ten) working days from the lodgment of the dispute by the Customer to consider same and possibly to reverse the decision contemplated in condition 19.1.
19.3 Should Playbet refuse to reverse its decision contemplated in condition 19.1 or not respond to the Customer’s dispute within the time period indicated in condition 19.2 the Customer shall be obliged to refer the dispute to mediation, in order that an attempt be made to resolve the dispute before the mediator indicated in condition 19.4.
19.4 The mediator contemplated in condition 19.3 shall be the chairperson or any person designated by him of the Gauteng Off-Course Bookmakers’ Association.
19.5 The Chairperson, or his designate, shall be entitled to determine the manner, place and the form of the mediation including the compelling of the Customer to answer questions and/or to provide documents at the hearing, including affording any representative of Playbet an opportunity to question the Customer at the mediation hearing.
19.6 The Customer undertakes to comply with all the reasonable demands of the person chairing the mediation hearing and furthermore agrees that until the mediation hearing has been finalized, and he/she has fully complied with the rulings and/or directions thereat, he shall be precluded from lodging any complaint with the CEO of the Gauteng Gambling Board in terms of Regulation 24 of the Gauteng Gambling Act.
The Customer agrees that Playbet shall be entitled to exercise all of its rights arising from its terms, conditions,services and rules at any time and that the Customer shall not be entitled to contend that Playbet, by not exercising any rights timeously, has waived any of its rights.
21. VARIATIONS AND/OR ADDITIONS TO AND/OR CANCELLATION OF PLAYBET’S TERMS, CONDITIONS,SERVICES AND RULES
21.1 The Customer acknowledges that it shall be within the sole and unfettered discretion of Playbet, from time to time, to affect changes to these terms and conditions,services and rules and the Customer should therefore review Playbet’s terms, conditions,services and rules at regular intervals to familiarize himself/herself with any changes.
21.2 The Customer acknowledges that he/she shall not be able to assert (whether unilaterally or by reason of written and/or oral communications of whatsoever nature) that these terms, conditions,services and/or rules have been amended and/or cancelled unless such amendments (including additions and/or cancellations hereto) are reduced to writing and signed by the Customer and a director of Playbet.
22. Advertising Policies and Personal Data
22.1 Playbet implements the Google Analytics Advertising Features which makes use of first and third-party cookies and identifiers together.
You can opt out of the Google Analytics Advertising Features that Playbet uses through Ads Settings, Ad Settings for mobile apps or any other available means.
Click here for Google Analytics' currently available opt-outs for the web.
In accordance with some of Google’s recent compulsory policies, we herewith inform you that we might be tracking your cookies as our web site / company is currently undertaking Google AdWords remarketing of any other Google AdWords feature that tracks such cookies. By visiting this site, you agree that certain of our Google AdWords remarketing and or other advertisements can follow you as you visit other web sites that forms part of Google’s Display Network (GDN).
Note that we shall under no circumstances be utilizing any personally identifiable information as obtained through our Google AdWords remarketing campaign in any other related marketing endeavors – online or otherwise. (Such restricted utilization of information includes the sharing of such with third parties.) The Company shall under no circumstances be using any sensitive information of any nature on any of our remarketing tags. The Company shall duly endeavor to adhere to all of the current in-effect policies of Google related to remarketing or any other form of Google advertising in all of its Google AdWords marketing campaigns. (In instances of possible non-conformity to such, the Company shall endeavor to rectify such in a prompt manner.)
You may opt out of seeing advertisements for web site, by simply clicking here. We have implemented certain Google Analytics features for the primary purpose of attempting to ascertain the success of our online marketing endeavors via the Google AdWords platform.
22.2 Your privacy controls for personalized ads
About personalized ads
We work with ads partners to bring you more useful and interesting advertising content through interest-based advertising. For example, we may do this based on information that ad partners share with us. We hope that this increases the usefulness of Twitter Ads for you.
Here’s one way it would work. Let’s say a flower shop wants to advertise a Valentine’s Day special on Twitter. They’d prefer to show their ad to floral enthusiasts who subscribe to their newsletter. To get the special offer to those people, who are also on Twitter, the shop may share with us hashed emails from their mailing list. We can then match that to a hash of emails that our users have associated with their accounts in order to show them a Promoted Tweet for the Valentine’s Day deal on Twitter
Another way this works is when a person visits the flower shop’s website. In that case, Twitter may collect information that enables the shop owner to advertise through Twitter and reach those visitors with a Valentine’s Day offer.
About Twitter marketing
In addition to helping advertisers to reach their audiences on Twitter, Twitter also works with third-party advertising partners, including Google, to market Twitter’s own services, including through the delivery of interest-based ads. These partners may also serve ads on behalf of Twitter advertisers. The privacy options described below apply to interest-based ads served by Twitter; they do not apply to ads served by these other companies, including on Twitter’s behalf. You can learn more about opting out of receiving interest-based ads from other companies at optout.aboutads.info and www.networkadvertising.org/choices. If you are on the web, you can also opt out of Google Analytics by installing Google’s opt-out browser add-on, and opt out of interest-based Google ads using Google’s Ads Settings.
What are my privacy options?
If you do not want Twitter to show you interest-based ads on and off of Twitter, there are several ways to turn off this feature:
Using your Twitter settings, visit the Personalization and data settings and adjust the setting Personalize ads.
If you are on the web, you can visit the Digital Advertising Alliance’s consumer choice tool at optout.aboutads.info to opt out of seeing interest-based advertising from Twitter in your current browser.
On your mobile device, enable the “Limit Ad Tracking” setting in your iOS phone’s settings, or the setting to “Opt out of Ads Personalization” (or “Opt out of Interest-based Advertising” for older systems) in your Android phone’s settings.
Note: Please confirm that you are logged in if you want to view or change the web settings for your Twitter account. Changing your Twitter settings in your web browser when you are logged out will only affect behavior on that browser while you are not logged in to Twitter. Learn more about how to access your Personalization and data settings, including in your Twitter mobile app.
Opting out of Twitter’s interest-based ads won’t stop you from seeing Twitter ads altogether. For example, you may still see ads on Twitter that are personalized based on other information, including what you Tweet, who you follow, what type of phone you use, where you are, and the links you click on Twitter.