We are committed to doing best endeavours to give our customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that punters continue to enjoy safe and manageable play we fully support responsible gaming and have numerous measures in place to offer checks.
Gambling involves risk, it can be addictive and harmful. By gambling on this website, you run the risk that you may lose.
No persons under the age of 18 years are permitted to gamble. Winners know when to stop.
South African Responsible Gambling Foundation toll free counselling line: 0800 006 008.
Should Playbet determine that the Customer is younger than 18 years of age or should a third party conduct an account with Playbet on behalf of a person who is under 18 years of age then Playbet shall void all betting transactions and deactivate the account.
Access To Customer History
Account termination: To suspend your account fill the following form: Account suspension link
Self-exclusion is a legislated programme where a player may wish to exclude himself/herself from gambling activities. In terms of the legislation anyone can apply for self-exclusion. An individual that is excluded from gambling activities cannot take part in any gambling activity for a period of 6 months. During this period of exclusion, an individual that is excluded is offered counselling and support through the National Responsible Gambling Programme (NRGP).
Request for self-exclusion
A request for exclusion can be obtained from the Gauteng Gambling Board or downloaded from here:
Non-compliance with self-exclusion
It is the responsibility or the player who requested to be excluded from participating in gambling to ensure that he or she complies with the terms of the self-exclusion. In case of non-compliance the punter may be denied access to gambling and in certain circumstances in addition a charge of trespassing. It is also the player's responsibility to disclose if they have applied for self-exclusion. Not informing playbet that you have a gambling problem or that you have applied for a self-exclusion cannot guarantee your exclusion from registering an account or betting with our platform.
Upliftment of the self-exclusion order
Requests for upliftment of the self-exclusion order will only be considered once the self-exclusion order has been in force for a period of 6 months and the player proves that he or she has attended counselling sessions with one of the NRGP’s Treatment Professionals
The Self Exclusion sessions are free to the user to register for the NRGP’s sessions. Contact the NRGP on 0800 006 008 or email email@example.com
To request a cooling-off or temporary suspension, punters are asked to complete this form ( https://www.ggb.org.za/self-exclusion/ ) and send an email to firstname.lastname@example.org and this request once received will be verified telephonically with the player. Measures will be taken by Playbet to restrict gaming activity related to suspended accounts until the suspension period expires.
In the case of a permanent self-exclusion request, we will contact the account holder with a view to returning any remaining funds held in the account balance, less bonus money. Upon the self-exclusion period expiring, the account will not automatically be re-activated.
NOTE: The account may only be considered for re-activation by us upon a Customer's own request (contact must be either by telephone or in person) and may only come into effect after a 24-hour cooling-off period has been instituted.
The more you answer ‘yes’ to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact The South African National Responsible Gambling Programme confidential Helpline on 0800 006 008 or visit their website at www.responsiblegambling .co.za for further information.
Take a test and see if you or someone you know may have a gambling problem. Go to TEST: Are you a punter or a gambler?
SA National Responsible Gambling Programme
WINNERS KNOW WHEN TO STOP | National Responsible Gambling Programme Toll Free Helpline: 0800 006 008