We are committed to doing best endeavours to give our customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that punters continue to enjoy safe and manageable play we fully support responsible gaming and have numerous measures in place to offer checks.

Gambling involves risk, it can be addictive and harmful. By gambling on this website, you run the risk that you may lose.

No persons under the age of 18 years are permitted to gamble. Winners know when to stop.

South African Responsible Gambling Foundation toll free counselling line: 0800 006 008.

Should Playbet determine that the Customer is younger than 18 years of age or should a third party conduct an account with Playbet on behalf of a person who is under 18 years of age then Playbet shall void all betting transactions and deactivate the account.

Access To Customer History
Customers can easily access a full history of transactions, withdrawals and deposits. A customer’s balance is always available through the ‘Statements’ section.

Account termination: To suspend your account fill the following form: Account suspension link


Self-exclusion is a legislated programme where a player may wish to exclude himself/herself from gambling activities. In terms of the legislation anyone can apply for self-exclusion. An individual that is excluded from gambling activities cannot take part in any gambling activity for a period of 6 months. During this period of exclusion, an individual that is excluded is offered counselling and support through the National Responsible Gambling Programme (NRGP).

Request for self-exclusion

A request for exclusion can be obtained from the Gauteng Gambling Board or downloaded from here:

Non-compliance with self-exclusion

It is the responsibility or the player who requested to be excluded from participating in gambling to ensure that he or she complies with the terms of the self-exclusion. In case of non-compliance the punter may be denied access to gambling and in certain circumstances in addition a charge of trespassing. It is also the player's responsibility to disclose if they have applied for self-exclusion. Not informing playbet that you have a gambling problem or that you have applied for a self-exclusion cannot guarantee your exclusion from registering an account or betting with our platform.

Upliftment of the self-exclusion order

Requests for upliftment of the self-exclusion order will only be considered once the self-exclusion order has been in force for a period of 6 months and the player proves that he or she has attended counselling sessions with one of the NRGP’s Treatment Professionals

Self-Exclusion Session

The Self Exclusion sessions are free to the user to register for the NRGP’s sessions. Contact the NRGP on 0800 006 008 or email

To request a cooling-off or temporary suspension, punters are asked to complete this form ( ) and send an email to and this request once received will be verified telephonically with the player. Measures will be taken by Playbet to restrict gaming activity related to suspended accounts until the suspension period expires.

In the case of a permanent self-exclusion request, we will contact the account holder with a view to returning any remaining funds held in the account balance, less bonus money. Upon the self-exclusion period expiring, the account will not automatically be re-activated.

NOTE: The account may only be considered for re-activation by us upon a Customer's own request (contact must be either by telephone or in person) and may only come into effect after a 24-hour cooling-off period has been instituted.


If you are concerned that gambling may have taken your (or someone else’s) life then the following questions may help you find out:

  • Do you stay away from work, college or school to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have others ever criticized your gambling?
  • Have you lost interest in your family, friends or hobbies?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you feel depressed or even suicidal because of your gambling?

The more you answer ‘yes’ to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact The South African National Responsible Gambling Programme confidential Helpline on 0800 006 008 or visit their website at www.responsiblegambling for further information.

Take a test and see if you or someone you know may have a gambling problem. Go to TEST: Are you a punter or a gambler?


There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer’s access to the Internet:

  • Net Nanny filtering software protects children from inappropriate web content:
  • CYBERsitter filtering software allowing parents to add their own sites to block:


Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following.

  • Gambling should be entertaining and not seen as a way of making money.
  • Avoid chasing losses.
  • Only gamble what you can afford to lose.
  • Keep track of the time and amount you spend gambling
  • If you want to have a break from gambling you can use our self exclude option.
  • If you need to talk about your gambling problem then contact The SA National Resposible Gambling Programme.

SA National Responsible Gambling Programme
The South African National Responsible Gambling Programme is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling and can be contacted on 0800 006 008 or by visiting thier website at .

gamble responsibly

WINNERS KNOW WHEN TO STOP | National Responsible Gambling Programme Toll Free Helpline: 0800 006 008