Responsible Gambling

Responsible Gambling
 |  Deposit Limits  |  Self Exclusion  |  Problem Gambling  |  Parental Control  |  Keeping Control


We provide our customers with a range of options to assist them in gambling responsibly.

Under Age Gambling
It is against the law for those under 18 to gamble and Playbet takes its responsibilities in this regard very seriously. We carry out electronic age verification checks on customers who use payment mechanisms that we know can be used by children. In addition, we carry out age checks on a random selection of all other customers regardless of the method of payment.
Anyone under the age of 18 found to be using the site will have any winnings forfeited and will also be reported to the local authorities.

Staff Training
All our Customer Service staff receive awareness training on problem gambling issues.

Official Site
Go to for more information regarding responsible gambling issues.




This facility enables customers to limit the amount of money that they are able to deposit online into their account on a 24 hour basis.

You are able to set or amend your Deposit Units In the ‘Site Registration’ section or ‘Your Account’ when logged in to your account.

Access To Customer History
Customers can easily access a full history of transactions, withdrawals and deposits. A customer’s balance is always available through the ‘Statements’ section.




If you would like to self-exclude your account, please contact our Call Centre for assistance.




If you are concerned that gambling may have taken your (or someone else’s) life then the following questions may help you find out:

  • Do you stay away from work, college or school to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have others ever criticized your gambling?
  • Have you lost interest in your family, friends or hobbies?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you feel depressed or even suicidal because of your gambling?

The more you answer ‘yes’ to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact The South African National Responsible Gambling Programme confidential Helpline on 0800 006 008 or visit their website at www.responsiblegambling for further information.

Take a test and see if you or someone you know may have a gambling problem. Go to




There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer’s access to the Internet:

  • Net Nanny filtering software protects children from inappropriate web content:
  • CYBERsitter filtering software allowing parents to add their own sites to block:



Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following.

  • Gambling should be entertaining and not seen as a way of making money.
  • Avoid chasing losses.
  • Only gamble what you can afford to lose.
  • Keep track of the time and amount you spend gambling
  • If you want to have a break from gambling you can use our self exclude option.
  • If you need to talk about your gambling problem then contact The SA National Resposible Gambling Programme.

SA National Responsible Gambling Programme
The South African National Responsible Gambling Programme is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling and can be contacted on 0800 006 008 or by visiting thier website at

gamble responsibly

WINNERS KNOW WHEN TO STOP | National Responsible Gambling Programme Toll Free Helpline: 0800 006 008